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Frequently Asked Questions
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The Twilly House combines luxury-inspired design with unapologetic self-expression. Designed by Chena, each twilly reflects a different mood, aesthetic, or alter ego—allowing you to style your accessories in a way that feels completely your own.
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At this time, all Twilly House purchases are final sale. We do not accept returns or exchanges. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and we'll make it right.
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We are unable to change or cancel orders once they have been placed.
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Most orders ship within 3-5 business days.
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We accept Visa, Master Card, American Express, and Discover cards.
Wrapped in Personality
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